AAA Century Appliance - Waste your time and blame you if their attempts to fix don't work - don't know what they are doing!
1) Called about clothes not drying. They show up and clean the lint out of machine and tell us this should work.
2) Did not work. Called again the following day (Saturday), can't fix until Monday. Two more days without drying.
3) Meanwhile, learn from tenant at my property and the service tech that we were told only to use "certain settings" because regular clothes (cotton, permanent press) will not work (WTF?)
4) Allow me to mimic excuses: "But it was heating." "Try loading less clothes." Try loaading more clothes. "Yeah, machine has bad design." "Your husband was there, he watched us clean it, so he is responsible." "Try running several cycles." (After three 40 minute drying cycles were already run, which was explained.)
By the way, I might have been more forgiving has this been only the service tech, but the service manager regurgitared same line of excuses, cut me off repeatedly over the phone when I would not listen to same excuses, and said "we can try again and if it doesn't work you can call someone else."
Zero accountability, even less consideration for people's time. Washington, the "Technical Manager" could care less about the repeat service calls and clearly did not have knowledge or competency to offer any additional troubleshooting or repair solutions. "let's try and see what happens" is not what I call a professional. Restoring to original working condition on a three year old machine is a perfectly sound expectation. Calling LG to let them know their service center is blaming their machine's sensors/design for their inability to fix. By the way, there is nobody to escalate this to beyond the tech's supervisor, as I would not even call them a manager.
This person wrote the review because of poor customer service of dryer repair from AAA Century Appliance. Reviewer claimed that he or she lost $90 and wants AAA Century Appliance to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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